Terms and Conditions

You must read and accept fully before making a purchase.

These Terms and Conditions of Sale apply to all transactions for the sale of products on this Website. Please read them carefully.

We may change these Terms and Conditions at anytime and any changes will take effect on the date they are posted on the Website. These current Terms and Conditions apply to all new orders and also replace any previous Terms and Conditions originally accepted by any previous or existing customer orders on any British Finescale product.


1, Prices & Promotions
2, Ordering
3, Payments
4, Shipping
5, Refund, Returns & Cancellations
6, Warranty
7, Liability
8, General
9, Copyright & Patent
10, Rights to Withdraw

Prices & Promotions

1, Although we endeavour to make sure that all pricing information on the British Finescale Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price and this will remain at our discretion.

2, We reserve the right to adjust prices, offers, goods and product specifications of goods on the British Finescale Website at our discretion at anytime. Any changes in offers or prices will apply for new orders only and will not be changed in any way for any existing orders that have despatched or are due to be despatched. We may change product specifications on orders which have not been despatched and will inform customers via email of any changes.

3, All prices on the 
British Finescale Website are in UK Pounds Sterling and exclude VAT (Value Added Tax - Currently set at 20%). British Finescale is not a VAT registered business and as such, does not charge VAT on orders.

4, The shipping charges on orders from 
British Finescale only cover transit and insurance. For non mainland UK customers there may be additional import duties or taxes imposed. If any duties or taxes need to be paid they are the sole responsibility of you the customer and are not included in the shipping charges paid to British Finescale.


1, All orders made by you through the British Finescale Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances to explain why your order has not been accepted.

2, You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "place orer" button on the check out page.

3, After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Note this email is an acknowledgement and is not an acceptance of your order or an  invoice. We will only constitute a legal acceptance of your order and a contract between us when we have received full payment of your order.

4, It is the customers responsibility to fully check their order acknowledgement email and if an error has occurred and needs changing notify us iimmediately.

5, Stated shipping date is not reserved until we receive full payment (i.e. once the funds have cleared into our account). If a payment is pending, your ship date is based on the availability at the time the payment clears, not the date you originally received when you ordered.

6, Please note that stated lead times on the British Finescale website are subject to change at any time without notice. 


1, Payment can be made by Credit or Debit Card or BACS (Bank Transfer). Payment will be debited from your account immediately or shortly after if paying via Credit or Debit Card.

2, You confirm that the Credit or Debit Card that is being used is yours. All Credit or Debit Card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

3, We are not responsible for your card issuer or bank charging you as a result of our processing of your Credit or Debit Card or BACS payments in accordance with your order.


1, Stated despatch dates on the British Finescale Website and acknowledgement emails is an estimated delivery date and does not form any contractual agreement between you and us. Please note that while we do everything we can to deliver in this timeframe this is an estimated lead time only and actual lead times may vary.

2, Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to return your order within 14 days of despatch, you must keep good care of the goods pending their return to us, failure to do so may result in us refusing your Return and Refund.

3, The vast majority of orders are delivered on time, but from time to time items may go missing in the post. We will always ensure that all products despatched are covered with the courier for the relevant value. If you believe your order is missing or lost after 10 working days of receiving your despatch email please contact us.

4, The shipping charges on orders from British Finescale only cover transit and insurance. For non mainland UK customers there may be additional import duties or taxes imposed. If any duties or taxes need to be paid they are the sole responsibility of you the customer and are not included in the shipping charges paid to British Finescale.

5, Stated despatch dates are working days only (Monday to Friday) and do not include Saturdays, Sundays or Public Holidays.

Refund, Returns & Cancellations

1, You may cancel your order (or any part of it) for any reason up to a period of 30 days after the order has been placed but not despatched. We will not accept request for refunds after this 30 day period due to our suppliers manufacturing parts for your order. If you wish to cancel your order please contact us.

2, Items maybe returned within 14 days of them being received from us due to reasons of unsuitable and full credit will be given for the product, provided they are in new, unused condition and in the original packaging. The customer is responsible for the safe return of the goods (using a signature courier service) and we will not accept any responsibility until the goods have been signed for at our location. Please ensure they are securely packaged and that a proof of purchase is provided. Please note shipping costs will not be refunded.

3, We will not accept the return of products under any circumstances for refunds or repairs if they have not been agreed with us first and any item sent back without agreement will be refused.


1, British Finescale does not offer a Warranty on any products manufactured by British Finescale. After the 14 day return and refund period is over, all sales are final. 

2, British Finescale resells other manufacturers products, such as tools. Although such products may have their own manufacture warranty, 
British Finescale accepts no part or liability to any such warranty.

3, When shipping any product back for return and repair please use the suitable size packaging box for the product as this will benefit you on shipping costs and only send back what has been requested by us marking the packaging box as Return and Repair.

4, Under no circumstances should you attempt to self repair any product unless you have been instructed to do so by us first. Any attempt to repair products without first contacting us for advice will result in the void of your Warranty.


1, Use of any British Finescale product or products resold by British Finescale are at your own risk and we will not accept any liability for damage or faults from using our products.

Under No Circumstances will British Finescale Accept Liability for any injury or death from use of any items sold by British Finescale.


1, You must provide proof of purchase for any refund, repair or cancellation request such as email or received invoice identifying the transaction with British Finescale.

2, Any refunds will be returned using the same method of payment as your purchase. If the purchase was made using a Credit or Debit Card, the same card must be used for the refund.

3, We will only deal with the purchaser who made payment for the products and will not accept any information for anyone else unless the purchaser has authorised us to do so by providing their own secure information upon request.

4, We may ask for identification when dealing with any matter to help combat fraud.

5, We reserve the right to refuse any return or refund with or without proof of purchase.

6, We recommend that any product purchased from us is not used for any form of hiring. We believe that the hiring of our products should only carried out by a qualified manufacture that has the knowledge and means to repair any faults should there be so. The customer should not take any risk whereby the product is more likely to become damaged or faulty such as through hiring. This may affect you Return & Repair Policy.

7, We only makes sales direct to companies and individuals for their own use and forbid the purchase of our products with the intention to resell or redistribute. Reselling or redistributing our products will result in the void of your product Return, Repair, Refund, Warranty and the removal of support for your purchase.

9, Our products are designed to work with each other but might not be compatible with other third party products. Under no circumstance will we accept responsibility if a third party product does not work with our products.

10, British Finescale reserve the right to remove customer support for any product on any purchase at anytime without explanation.

Copyright & Patent

1, All product designs and website are copyright to British Finescale.

Rights to Withdraw

1, We reserve the right to withdraw any goods from the British Finescale Website at any time.

2, We will not be liable to you or anyone else for withdrawing any goods from the British Finescale Website.